eParts "Oops there was an error"

 If you rarely use the CNH Portal, you probably have never seen this before … for the users who use CNH eParts, it is almost guaranteed that you have seen this before or will see this message at some point. 

When this screen pops-up, it is because the data for the site is no longer valid but the browser does not request updated information. Follow the instructions below to clear the site data so it can be refreshed; this will remove this message and restore access to eParts:

Depending on the browser used, you will need to get into the settings and remove the stored cookies preventing access to the page. To access the settings find and click on either the (3) dots, for Edge & Chrome, or (3) lines for Firefox, in the upper right-hand corner of the browser and click Settings.

MS Edge Chrome Firefox

PLEASE NOTE: After performing the steps below, for the browser you are using, close the browser, open Task Manager with ‘Shift’, ‘Ctrl’, & ‘Escape’ to confirm that all Instances of the browser have been terminated.

MS Edge

In the Settings page that loads, click on “Privacy, search, and services” under settings:Scroll down on the page until you find the “Delete browsing data” section and click “Choose what to clear”:

The screen that pops up allows you to specify what to delete and how far back in time. If the issue started within the “Last 24 hours” this time can be set; the next option is for the previous 7 days, 4 weeks or ‘All Time’.

Uncheck all items except “Cookies and other site data” and “Cached Images and Files” and click “Clear Now”:

Chrome

Once in Settings, Click on “Privacy and Security” 

Click on “Delete Browsing data” under Privacy and Security:

The screen that pops up allows you to specify what to delete and how far back in time. If the issue started within the “Last 24 hours” this time can be set; the next option is for the previous 7 days, 4 weeks or ‘All Time’.

Uncheck all items except “Cookies and other site data” and “Cached Images and Files” and click “Delete Data”:

Firefox

Once in Settings, click on “Privacy and Security”

Scroll down the page until you see “Cookies and Site Data … Click on “Clear Data”

The screen that pops up allows you to specify what to delete and how far back in time.Select the time from Last hour, Last 2 hours, Last 4 hours, since 12:00 AM or everything … 

Uncheck all items except “Cookies and other site data” and “Cached Images and Files” and click “Clear”